Why Lowell Edwards

Anyone can sell hardware.
We secure buildings with
proven, guaranteed installs.

The smartest intercom in the world is only as good as the engineer who installed it. We're the certified integrator that property managers, developers, and luxury homeowners call when they want it done once, done right, and done by people who'll still pick up the phone three years from now.

From initial survey to long-term support, our team keeps every installation clear, consistent, and properly documented.
Get a Free QuoteSee Our ProductsFree site survey · 24h response
Certified Integrator
  • ButterflyMXAuthorised installation partner
  • AkuvoxAI biometric specialist partner
  • DoorBirdPremium German installer program
Factory-Trained and Certified Technicians
Hands-on training direct from manufacturers
ButterflyMX · Akuvox · DoorBird certified
Track Record

Numbers that speak for themselves.

300+
Buildings Secured
Across the NJ/NY metro area — apartments, condos, offices, and gated communities
98%
Customer Satisfaction
Based on post-install surveys across 18 months of projects
<24h
Response Time SLA
Real engineer responds — guaranteed, no automated email systems
1yr
Installation Guarantee
If our workmanship fails in year one, we fix it free — no debate
Three pillars

Why people keep choosing us.

A good intercom installer is part engineer, part consultant, and part long-term partner. Here's what we mean by all three.

i. Process
A consultative process, not an order form.

Every property is different. Every brief gets reviewed by a real engineer who understands intercom systems, building codes, and optimizes equipment choices.

  • Free site survey for all projects
  • Itemised, transparent specification
  • Honest brand recommendation — even if it's not us
  • No hidden fees, no upsell pressure
ii. Guarantees
Promises we actually keep.

A 24-hour response SLA, a 1-year installation guarantee, and the original engineer answering when something needs attention. Our promises sit on top of full manufacturer warranties.

  • 24-hour response, guaranteed
  • 1-year installation guarantee
  • Stacks with manufacturer warranty (2–5 years)
iii. Expertise
Three certifications. One responsibility.

We're certified by ButterflyMX, Akuvox, and DoorBird — three brands with very different strengths. Most installers carry one. Carrying all three means we recommend the right system, not just the one we sell.

  • Triple-certified integrator
  • Site-specific engineer training per brand
  • Licensed, insured, code-compliant electrical work
  • ICO-registered for biometric installs
Our Promises

Four guarantees, written down.

Marketing language is cheap. Specific commitments aren't. Here are four promises we make in writing as part of every quote.

24-hour response SLA

A real engineer responds within 24 hours of your inquiry. No automated holding emails, no "we'll be in touch shortly," no dropped leads.

Written into every quote
1-year installation guarantee

If anything fails because of how we installed it within the first year, we fix it free. No debate, no surcharge, no service-call fee for installation related issues. This is on top of the manufacturer warranty.

No-questions-asked policy
Itemised, no-surprise pricing

Every quote is itemised line by line — hardware, labour, integrations, contingency. What you see on day one is what you pay on day fifty. No hidden fees, no scope creep.

Fixed-fee structure
Honest "wrong tool" recommendations

If the brand we'd love to sell you isn't right for your building, we'll say so. We sell three systems precisely so we can recommend the one that actually fits — not the one with the best margin.

Vendor-neutral advice
Compared

Why an integrator,
not a buy-direct?

You can buy any of these systems direct from the manufacturer. Here's why most property managers, developers, and homeowners ultimately work with a certified integrator instead.

Aspect
Lowell Edwards
Buy direct
Free site survey
Vendor-neutral advice
3 brands, honest fit
Building codes
Licensed, insured, code-compliant
Variable
Historic-building expertise
Installation guarantee
1 year, no fine print
Hardware only
Support contact
US-based
Ticket queue
Response SLA
<24 hours, guaranteed
Variable
Ready to start?

Three brands. One integrator.
One quote, scoped properly.

Tell us about your property and an engineer will come back within 24 hours with an itemised proposal — no obligation, no automated systems, no sales pressure.